Support - Propress steamers


Propress pride themselves on the quality and level of support they offer customers and people visiting the site. This is endorsed by the reviews for both the company and employees.

Delivery and returns

Delivery within most of mainland UK is free of charge, and on acceptance of your order we aim to deliver within 2 working days, subject to availability. We offer a 14 day refund/returns policy on all products, but please note: refunds are only given at the discretion of Propress Ltd.

The Propress Guarantee

All Propress products come with 12 month’s warranty. Even though we take every care to ensure your Propress is delivered in 100% perfect condition, it is still possible that, in rare cases, it has a fault. If you discover a fault, please contact our customer support team who are here to help you.

Frequently Asked Questions

What is the steam time of a clothes steamer?

Well this depends on what model of fabric steamer you purchase, and how you use it. The PRO290 Propress Professional Steamer has about 70 minutes of continuous steam, the PRO580 Propress Professional Steamer has about 125 mins of continuous steam. To put this in context, once you are used to steaming, a T-shirt might take 30 seconds to steam, a wedding dress 5 minutes. That’s a lot of steamed clothes! The other factor is how you use it; the PRO580 steamer has a standby feature, this means that if you are interrupted while steaming, you can put the machine on standby and it will keep the water just below steaming temperature until you need to use it again. That 125 minutes could last you all day if you are busy enough! The standby feature means that no steam is wasted – saving you time and money.

How do I get the creases out of my curtains / wedding dress / dry-clean only suit / tablecloths / chair covers etc...?

The quickest, most efficient and effective way to remove creases in fabric is to steam them. Steaming plumps out the fibres of your textiles, giving them new life and making the creases just fall out – at least they do when you use a Propress Steamer’s aluminium nozzle! They are used extensively in the curtain fitting and bridal industry as it would just be impractical to try to iron these items. Propress’ Steamers’ aluminium nozzle means you can safely steam even the most delicate of fabrics.

I've left it until the last minute to order a steamer, can you help?

The short answer is “Yes!”. If are in the UK and you place your order before 3pm Monday – Friday you should receive your steamer the next working day. If you need the steamer delivered on a premium service, say by 12pm or by 9am we can arrange it. Based in the London area and need a steamer even more urgently than that? Well we can help you arrange a courier, so you receive your steamer within a couple of hours. Still not quick enough? Pop in to our South Wimbledon base and pick a machine up there and then. If we’re delivering to an EU country we may need a bit more notice, but if you’re willing to pay for a premium delivery then we can easily get a quote from the couriers for you. We want to make you happy, let us know what you need and we will do our best to make it happen.

What is the anticipated life span of a commercial steamer?

Propress steamers are built to last! The stainless steel boiler in each machine comes with a ten year guarantee and it is not unusual to get requests to repair machines that are 20 years old (or older!). Even in a very heavy usage environment (like a charity shop) we would estimate their lifespan to be approximately 10 years. The better you take care of your garment steamer the longer it will last. We recommend regular rinsing out and descaling of the tank and making sure that basic safety rules are followed (e.g. don’t pull the machine around by its cable!) but your fabric steamer should last for years and years. If you do encounter any problems with your garment steamer we are here to help and can offer servicing, replacement parts, or just advice, if that is what’s needed to get you up and steaming clothes or curtains again. We have been making fabric steamers for over 40 years and have hundreds of thousands of happy users, why not join them?

Does the price include delivery and VAT?

Prices quoted on the website include UK VAT, shipping is added at checkout and depends on how much you buy and what country you want delivery to (delivery to the UK is free). If you want to purchase multiple items you may want to contact us directly to see what savings may be available. VAT registered EU customers should enter their EORI number where directed on the checkout page. For more information on UK and EU delivery please go to delivery information.

Do you accept PayPal?

Yes – look out for the PayPal logo at the checkout point. You can still pay by card if you prefer, either way is fine by us, but we thought this might make things a bit easier for you. Prices on this website are in £ Sterling. NB Currency exchange rates may vary from day to day.

Can I buy one for use overseas?

Yes of course you can. In Europe or UK? Shop here. Need a different plug? We can offer UK (type G) Euro (type F) and AUS (type I). Need instructions in another language? We can offer instructions in English,French, German, Spanish, Italian and Arabic. On the other side of the world and desperate for a steamer today? We can put you in touch with our network of distributors.

What languages do the instruction booklets come in?

We currently have instruction booklets for both models of Propress Professional Steamers in the following languages: English French German Spanish Italian Arabic And the A4 Health and Safety poster is available in: English French German Spanish

Contact us

Contact us today - we're always here to help, and we'd love to hear from you!

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Click on the tab on the right of the screen and we'll call you back. We're here Monday to Friday 9am to 5pm.

Call us

Call us on +44 (0)20 8417 0660. Lines are open Monday to Friday 9am to 5pm. We'd love to hear from you!

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Write to us or email

Propress Ltd, Unit 3, The Pavilions, 2 East Road, London SW19 1UW

Email: Click here to send email

Customer service at Propress is excellent. If you come to them with an issue they deal with it promptly and their aftercare is second to none

UK Charity

We always receive an efficient and personable service from the Propress team, they are more than happy to go the extra mile in order to meet our requirements.

Ralph Lauren

I don’t think I've ever had such Great customer service! 5* Thank you for all your help, and as I said, if you ever need a hat!

Thank you so much for your help and prompt service last week with our steamer. We will be recommending Propress for customer care, fantastic advice and service, well done.

Thank you for your truly excellent service and kindness. Everything went according to plan and I received the steamer today at 8.30. Bravo to the delivery Company you used.

It is such a rarity to actually be able to get through on the telephone to a living person given the times in which we live. Please keep doing the same thing.

Worked for a design company many years ago. The Propress is as good now as it was then - top marks.

An amazing piece of kit. How did we ever live without one of these? The 2 litre tank means you can steam a lot of garments before having to wait to refill the tank.

My wife recently purchased a much cheaper one for her shop, but we opted for this one for home use and she (having used both) says the difference is dramatic.

The staff at Propress have always been an absolute dream to work with. All of our orders are efficiently processed and our needs are always met, no matter how late in the day.

Ted Baker

Simply the best! This is the third steamer I've owned and beats the others hands down. Everything about this steamer has the look and feel of quality, making it a joy to use.

What an excellent team Propress are, and I would never look to use anyone else! Thanks for your endless hard word guys - we love you here at Ted!

Ted Baker


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