Shipping/Returns

STEAMER DELIVERIES

Delivery within mainland UK is free of charge. Delivery to EU countries is calculated on a per item basis, accordingly if you are purchasing multiple items for delivery it may be worth contacting us to see if we can apply a discount to your order.

UK deliveries
On acceptance of your order we aim to deliver the product(s) within 2 working days, subject to availability. Please note that there are a small number of postcodes, usually in remote rural areas to which we may not be able to deliver within this timescale. Certain promotions may have differing delivery times. Please see your individual terms and conditions for more information.

If no-one is in when the couriers call, they will leave a card saying that they have tried to deliver your order. You must then follow the instructions on the card. One redelivery attempt may be scheduled at that stage; if no instruction is received the couriers will automatically reattempt delivery the next working day. Propress will not pay the cost of a second redelivery attempt.

EU Deliveries
On acceptance of your order, we aim to deliver the product(s) within 2-5 working days. Please note there are some remote areas to which we may not be able to deliver in this timescale. Certain promotions may have differing delivery times. Please see your individual terms and conditions for more information.

If no-one is in when the couriers call, they will leave a card saying that they have tried to deliver your order. You must then follow the instructions on the card. One redelivery attempt may be scheduled at that stage. Propress will not pay any additional costs for a second redelivery attempt.

Brexit – Additional Shipping and Tax/Duties information

Further to the UK leaving the EU, there are widespread delays in shipping via all courier companies, please check with our couriers, UPS & Royal Mail for more information. Due to this disruption deliveries may take longer than 2-5 working days. Please note EU customers should provide their EORI numbers at checkout to speed up the customs process.

Propress is a UK based company, please be aware if purchasing from the EU, there will be taxes (and potentially customs duties) to pay at customs prior to delivery. The value of these charges will vary from country to country and depend on the value of your order. We are unable to provide estimates of these costs at point of checkout.

 

ACCESSORIES AND SPARES DELIVERIES

UK Deliveries
Orders will be delivered by post or courier depending on size and weight, we aim to have the goods delivered to you within 2 working days of the acceptance of your order, subject to availability of stock.

EU Deliveries
All EU deliveries will be shipped by courier. We aim to have the goods delivered to you within 2-5 working days of the acceptance of your order, subject to transit through your country’s customs process.

If you have any queries regarding your order, please contact:
[email protected]

DELIVERIES OUTSIDE THE UK AND EU

Currently this e-commerce site is only enabled in the UK and the EU.

If you are enquiring about purchasing a Propress Steamer from outside of these regions, or for delivery to outside of these regions, please either email us directly or call us on +44 (0) 20 8417 0660. Freight costs will vary depending on your location, and we may refer you to one of our overseas distributors.

 

RETURNS

The description of all items contained on this website are as accurate as possible, please carefully read the specification of the product you are ordering and ensure it suits your needs.

We offer a 14 day refund/returns policy on all products, but please note: refunds are only given at the discretion of Propress Ltd.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a copy of your order confirmation email or copy invoice as proof of purchase. To return your product for a refund, please first call us or email us at [email protected]

Once your return is received and inspected, we will send you an email or call you to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund less a 10% restocking fee and any applicable return shipping costs will be processed, and a credit will be applied to your credit card or original method of payment.

If you wish to exchange an unused product for a superior model in the range we can arrange this and you will be charged the prevailing collection fee together with a £25 checking/repacking fee and the difference in cost of the superior product selected.

Please ensure that you read the instructions carefully for any product you have purchased. Misuse or failure to follow manufacturer’s/owner service procedures will void your warranty.

We also offer return to base servicing and in the event that your product requires servicing please contact us at [email protected].